Ad Standards flip-flops on Samsung decision, now says no code breach over influencer post
Ad Standards has reversed its ruling against Samsung in a case involving a high-profile influencer after the consumer electronics giant stuck to its guns and appealed. An independent reviewer said the post was labelled clearly enough according to the Code of Ethics. The outcome may lead to other brands to fight their corner as the watchdog comes under fire.
What you need to know:
- Samsung has been cleared of its breach of Ad Standards’ Code of Ethics over the use of an influencer to promote a product.
- After an independent review, Ad Standards’ community panel found a post by Nadia Fairfax-Wayne was clearly distinguishable as advertising because of the combination of several hashtags, image and Samsung brand name.
- But the reviewer upheld the panel’s finding that Samsung had a “reasonable degree of control” over the influencer, despite the post being unpaid and not knowing it was coming.
- Samsung's successful appeal may lead other brands to appeal against the watchdog's rulings over social media and influencer posts.
Ad Standards has reversed a decision finding Samsung in breach of the advertisers’ Code of Ethics, after the tech giant vocally appealed against its ruling that an unpaid post by an influencer amounted to advertising.
On June 2 this year, influencer Nadia Fairfax-Wayne shared two images of herself with two friends holding Samsung ‘s Z Flip phones. The post included @galaxybysamsung and #WorkingWithSamsung #GalaxyZFlip #NadiaTakesSamsung.
After a complaint, Ad Standards found the post to be in breach, stating "tagging the brand and use of hashtags referring to the brand and the product was not sufficient".
Influencer marketing has been under increasing scrutiny since a change in the Australian Association of National Advertisers' Code of Ethics earlier this year meant more social posts could be found in breach. Brands could face huge fines if posts are not clearly labelled as sponsored, experts warn, and some companies are still hoping to get away with paid posts that look organic.
Samsung said it was “concerned by the broader implications” of the watchdog's initial decision. Advertisers must have “reasonable degree of control” over the post, and Samsung argued while it had paid Fairfax-Wayne for posts before, this one was unpaid and it had no prior knowledge if it.
Also, the post was clearly distinguishable using hashtags, Samsung said, requesting a formal review. The original post was updated to include #BrandedContent after Ad Standards’ initial ruling.
Samsung argued there had been a “substantial flaw” in the community panel’s decision. The panel claimed the hashtag #WorkingWithSamsung could mean the trio were actually working, rather than that Fairfax-Wayne herself was working with the company.
“There is nothing in the post to suggest that Ms Fairfax was "completing work using a Samsung device" – the images featured in the Post are of Ms Fairfax with two other women attending Fashion Week,” Samsung stated.
The independent reviewer's ruling
An anonymous independent reviewer investigated the case and found in favour of Ad Standards’ panel on several points. Yes, the post constituted advertising – it was clearly designed to draw attention to the phone. Yes, Samsung had a reasonable degree of control over the influencer, though the Australian Association of National Advertisers (AANA) may want to clarify the timing of when a relationship ceases to be important.
The reviewer, however, found in favour of Samsung on one crucial point: that the post was clearly distinguishable as advertising. The hashtag #WorkingWithSamsung is similar to #crownpartner, which, in a previous decision, was found to be enough. The Code of Ethics practice notes state there is “no absolute requirement… for a label”, the reviewer found, and this was one of those examples.
“In summary, it is my opinion that there was a substantial flaw in the determination of the majority of the panel,” the independent reviewer found, sending the case back to the community panel.
The community panel reconsidered the case, and found that the “combination” of brand name, hashtags and image meant “the commercial nature of this post was clear, obvious and upfront and expressed in a way that is easily understood”.
Samsung's successful appeal may lead other brands to challenge the watchdog's rulings over social media and influencer posts.
Mi3 Special Report: Australia Post-Cookies, Post-Privacy
- How brands including ANZ, CommBank, Adore Beauty, Little Birdie, Menulog and Westpac are racing for new privacy-compliant ways to market to customers as platform and regulatory changes bite.
- Report covers all of Australia‘s major publishers, their strategies.
- All major alternative IDs covered.
- Plus marketing consultancies, tech provider and agency insights.
- Independent Mi3 report, based on 35-plus interviews, supported by MiQ and Resolution Digital.
How brands including CommBank, Adore Beauty, Little Birdie, Menulog and more are racing for new privacy-compliant ways to market to customers as platform and regulatory changes bite.Get ahead of the curve. DOWNLOAD THE REPORT HERE DOWNLOAD your 67-page report here.
Personalisation smashed Christmas sales records. But the average retailer uses 44 systems to manage CX: Why you need a digital HQ in 2022
Personalised comms helped retailers drive the holiday shopping surge in 2021, per Salesforce data. The problem is, retailers are using dozens of systems to manage their customer experience (CX) data, losing huge opportunities between the cracks. Jo Gaines says a digital HQ – with staff that know how to use it – must be retailers’ top priority.