New Zealand-based provider of cloud communications and contact centre solutions, Digital Island, has entered a strategic partnership with Verint to introduce advanced customer experience (CX) automation and artificial intelligence (AI) capabilities to businesses across New Zealand.

Through this partnership, Digital Island's customers will gain access to Verint's Open CCaaS (Contact Centre as a Service) platform. This platform is designed to deliver faster AI business outcomes at scale, streamline customer interactions, and provide differentiated service experiences. Digital Island is one of only two official Verint partners in New Zealand, highlighting the exclusivity of this collaboration.

The partnership grants Digital Island exclusive access to AI automation capabilities, including intelligent virtual assistants, knowledge management, and workforce optimisation. These technologies are intended to enhance the efficiency and effectiveness of customer service operations.

CEO of Digital Island, Leon Sheehan, said: "Verint's market-leading AI and automation capabilities perfectly complements our high-touch service model. Businesses in New Zealand are facing increasing pressure to reduce costs and improve service quality. By combining our expertise in omnichannel Contact Centre solutions with Verint's powerful Open Platform, we are positioned to deliver exceptional customer experience while driving greater efficiency, flexibility and operational excellence for our clients. This partnership will now help even more businesses achieve best-in-class CX automation."

Verint's technology includes specialised bots that enhance data intelligence and AI-powered analytics capabilities.

Vice President, AUNZ at Verint, Michael Stelzer, said: "Digital Island is an ideal partner for Verint as we share a passion for helping businesses deliver exceptional customer and employee experiences. Our technology, including our growing tech of specialised bots, will bring enhanced data intelligence and AI-powered analytics capabilities to Digital Island's growing New Zealand client base, delivering significant value and driving better business outcomes."

Digital Island recently returned to private ownership under the leadership of CEO Leon Sheehan and business entrepreneur James Reeves. The company is focused on delivering flexible, scalable, and customer-first technologies, aligning with the goals of the new partnership with Verint.