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Posted 17/01/2025 10:59am

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Telstra, Accenture,
AI and data in focus,
Joint venture takes shape.

In partnership with
Nine

Telstra, Accenture propose JV to accelerate telecom's data and AI roadmap

Telstra and Accenture have committed to a proposed joint venture (JV) that would accelerate the telecommunication giant's data and AI roadmap to enhance customer experience, and improve team efficiency. The venture would comprise specialists from both Telstra and Accenture's Data & AI teams.

Chair and CEO of Accenture, Julie Sweet, said: "We are entering a new era of AI-driven reinvention. Leading companies across the world are embracing agentic AI and generative AI to reinvent themselves using the technology and new ways of working to drive productivity and growth."

CEO of Telstra, Vicki Brady, said: "We've made strong progress on our AI goals and already have hundreds of value-driving AI use-cases across the business. This includes generative AI tools built in-house, like AskTelstra and One Sentence Summary, which are helping our people support customers more effectively and efficiently."

Telstra would benefit from Accenture's $3 billion AI investment in assets, industry solutions, ventures, acquisitions, talent, and ecosystem partnerships, with the proposed JV to focus on reinventing business processes through new capabilities like agentic AI. It would build specialised AI tools to support teams to work smarter and faster, and build data and AI fluency across Telstra's workforce.

The proposed JV is subject to consultation with Telstra's employees and unions. Telstra's core Data & AI workforce, based in Australia and India, would receive an offer to join the JV. At the end of the seven-year term, JV employees would be offered a role at Telstra.

Telstra would consolidate vendor support from 18 data and AI providers and partners down to two JVs - Quantum Telstra and the proposed joint venture with Accenture. The proposed JV would be 60 per cent owned by Accenture and 40 per cent Telstra, with Telstra retaining control over its data and AI strategy and roadmap.

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