Sixty interviews over six months. Mi3’s Agentic AI report unpacks expert views on where the market is today, where it’s headed – and the risks and opportunities now facing marketers, IT, operations, management and boards. How quickly and how successfully agentic AI...
Marketing technology was supposed to make marketing measurable; instead, it's delivered a multi billion-dollar blind spot, according to a new McKinsey report. Not one of the fifty Fortune 500 CMOs interviewed could clearly articulate the return on their martech investments....
By wiring Dan Murphy’s, BWS and 350 ALH pubs into a single media stack, Australia’s biggest drinks retailer has turned the fractured world of TV buying into one measurable pour, slashing incremental reach costs 40 per cent. Linking in loyalty...
A landmark global benchmark from Wharton and GBK Collective finds 72 per cent of enterprises are formally measuring ROI from GenAI. The verdict? It's no longer about playing with prompts, it's...
The marketing technology machine is being torn apart at the joints. According to legendary tech analyst and Forrester founder George Colony, we’ve just entered technology's Seventh Wave. Its arrival presages...
In a world where data and AI allow marketers to speak to a segment of one, the very idea of a “campaign”, fixed in time, planned in quarters, blasted in bulk,...
The hype is still loud, the hallucinations haven’t stopped, and enterprise risk officers are twitching. But none of that is slowing Australia’s biggest companies from pulling the generative and agentic...
In the experience economy, reputation is currency, and Tesla's balance sheet is being revalued in real time. In 2024, Tesla was riding high. Customers were evangelical. Revenue roared. Forrester ranked it...
Ampol-owned Z Energy abandoned its existing loyalty approach built around Flybuys and Airpoints, after Flybuys NZ closed. Airpoints remains a partner. However, the company built a new loyalty program on its own platform in...
Last week MMM provider Mutinex announced an open source framework to compare and test models from any vendor - and landed qualified support from a broad sweep of rivals and...
Being perceived as a cheat or doing something wrong by bringing AI into your work, naggy cognitive bias against change, wanting to belong and feel valued – these very real...
HubSpot’s Scott Brinker has seen plenty of martech hype cycles, and likely launched a few himself. But what’s happening now, he suggests, isn’t evolution. It’s combustion. AI isn’t just another...
A generational shift is reshaping who buys, how they buy, and where – and that’s forcing brands to expand across more channels, faster. But with that growth comes complexity. And...
Marketing budgets remain under pressure, but customer experience investments and spending on personalisation is rising. However, strategic intent isn't always matched by operational reality, says the author of this year's Digital,...
Consumers are signing up, logging in, and engaging purposefully with loyalty programs – partly out of necessity, but also due to their affinity for brands. The cost-of-living crunch has pushed Australians deeper...
McDonald’s used to treat customer complaints like hot potatoes; thrown back to the local store, often dropped, and occasionally left to burn. Across a fleet of a 1,000 restaurants, there...
A landmark field study by Procter & Gamble and Wharton Business School run not in a lab, but in the chaotic churn of real workflows suggests a radical rethink of the...
This year’s State of Martech report from Chiefmartec’s Scott Brinker and MartechTribe’s Frans Riemersma doesn’t just chart the terrain, it maps a battlefield. Over 1,200 martech platforms have gone dark – mostly...
Mark Zuckerberg made it clear last week that Meta aims to do away with the need for human-built creative: Hand the business objective and the money to Meta and watch...
Part 1: WooliesX learned the hard way that misconfigured customer data platforms can rapidly rack up unbudgeted costs. It's not the only Australian CDP user to experience 'bill shock'. Almost all...
Customer Data Platforms (CDPs) were martech’s next big thing, promising unified customer views, slashed acquisition costs, and a golden ticket to AI-powered personalisation. Has reality live up to the hype?...
News Corp is betting on connected TV to pull full funnel brand and demand ad dollars into its increasingly connected audience
Call it performance, lower funnel or response-driven marketing – however one defines it, year-on-year and even quarterly
Woolworths, Westpac, Amazon, Officeworks and Tesla are piling into YouTube shorts. But Adgile Media Managing Director, Shaun...
CareerOne has just torched the old job board playbook, swapping passive listings for AI-driven talent matchmaking—and the
Step One is on a tear. The bamboo underwear disruptor is expanding its omnichannel strategy, taking its first steps into
Accenture Song CEO and New York-based Australian expat David Droga detoured a London trip via Sydney in a 60-hour lap to
Amazon’s Australian ad business is accelerating, with its annual growth rate climbing 58 per cent to $242m per latest ASIC
Qantas Group has lifted the Net Promoter Score of its flagship Qantas brand by 13 per cent, while Jetstar has improved by 9
Last week TikTok suddenly found itself front and centre of industry rumblings about the hushed absence and whereabouts of top
After years of digital transformation, Freedom Furniture has hit the accelerator. With a fivefold increase in SKUs and a
Two years ago Australia's privacy overhaul and Google's cookie cull had brands, retailers and publishers scrambling – and...
Next week the Federal Court will rule on whether three separate Australian publisher class actions against Google alleging
Nine is going all out for digital video at scale in a bid to halt the leakage of ad dollars to global tech giants – and is
Disney+ has told Australian subscribers to expect streaming ads from 26 March – but has not yet briefed local advertisers and
Customer Data Platforms (CDPs) were martech’s next big thing, promising unified customer views, slashed acquisition costs,
Compare Club says it is outselling its flashier rivals, Compare the Market and iSelect, with a fraction of the fanfare. Its
Generative AI is supposed to be marketing’s golden ticket. Yet, reality - for now - suggests otherwise. A Gartner survey of
Tony Kendall says ACM’s digital and data play is starting to mine fresh revenue seams and drink just a little of Meta’s
Some of the world's largest advertisers – including PepsiCo, Unilever, Adobe, L’Oreal, Nestlé, Honda, Samsung, Paramount+ and
Part 1: WooliesX learned the hard way that misconfigured customer data platforms can rapidly rack up unbudgeted costs. It's
What happens when AI agents decide what reaches consumers? We're about to find out, says Enigma's Ren Frise – and after years...
Gone are the days of the Spotify original slate – the audio streaming platform has switched its focus to video as the latest
As a result of its digital transformation, which kicked off at the start of the decade, the Sydney Opera House has revamped
For years, university marketing has been a guessing game—spray, pray, and hope students show up. But the University of
Australia's retail media market is set for "50 per cent more inventory and revenue" as more big players pile in – Aus Post
While digital giants Google, Meta, and Amazon continue trousering the vast bulk of the online advertising dollars in the
Australia’s consumers view the proposed social media age ban as the tech-policy equivalent of slapping duct tape on a leaky
The massive makeover of the broadcaster audience measurement system is here - VOZ and VOZ Streaming between them serve as a
Coles has confirmed to Mi3 that its first retail media boss Paul Brooks has left the business, linked partly to a decision to
Melbourne Business School Associate Professor Nico Neumann's original paper showed that targeting men or women via data
Two Australian and Canadian publishers leading a US$10bn class action against Google have met for the first time as law firm...
Twelve days ago, Boomi CEO and Chairman Steve Lucas issued a blunt directive: All customer interactions and half of all
Adopting an Australian-made voice-to-AI assistant technology has already paid for itself – and 18 months of slogging through
Online grocery to flatline but beauty retail to soar; pricing levers maxed out; streamers to consolidate; CMO capability gaps...
The implications of Apple's supply chain strategy, and its deep exposure to a shitstorm brewing between Washington and...
Big tech and the financial markets took a major hit on Monday in the US and Europe, as a generative AI model out of China