- Six of our CMO Awards 2025 and CMO50 2022 alumni share how they are rejuvenating their customer journey approaches using data and insight, fresh segmentation, personalisation, tech and AI.
- In-depth look at the work done by marketing teams across Freedom Furniture, Suncorp, MYOB, IBM, Anytime Fitness and REA Group, to improve responsiveness to customer journeys across the lifecycle and throughout their organisations, driving better engagement and experiences.
- Hear how marketers are striking a balance between customer preferences and changing behaviours, privacy and governance versus hyper-personalisation at different stages of customer journeys.
- Supported by CMO Awards Platinum Partner, Adobe, and Gold Partners, News Australia and Publicis Groupe.
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