Mr Ritson, let’s talk about marketing turkeys
The Turkey problem is an allegory created by Nassim Nicholas Taleb to explain that data-patterns from the past are no assurance of what may happen in the future. That was the mistake or, pneuma, committed by Professor Mark Ritson on a recent column where he says the current crisis will not bring any major changes to how we live, work and shop. Ritson might be right but any attempt on predicting the future this time is a fallacy. Here's why.
- The current crisis is unlike any other from the past. Hence, using data from past crises to predict the impact of this one is like comparing apples with pears or, marketers with growth hackers.
- In the disciplines of Futures Studies and Strategic Foresight the future is analysed and projected as a learning trajectory, with specific milestones allowing for the creation of a desired outcome and/or preventing and anticipating certain developments.
- To influence the future one must change deeply ingrained beliefs, usually understood in the form of metaphors. And metaphors are incredibly powerful at both reframing worldviews and changing reality. Despite of no military confrontation or actual fighting, war and its accompanying lexicon was the metaphor chosen from world leaders to brands to illustrate the nature of our crisis.
- The Hero’s Journey is a narrative archetype and metaphor used by most brands when communicating what they stand for. It is a boyhood narrative where the hero goes on an adventure (e.g. a war), and in a decisive crisis wins a victory, and then comes home changed or transformed.
- To ensure that the outcome of the current crisis is dissimilar from previous ones, a new narrative and metaphor, for brands, business and nations is required, namely the kingship archetype. This is a narrative about collective success, being of service and, ultimately, leaving a legacy for the greater good.
Professor Mark Ritson has urged marketers to become turkeys and labeled marketing writers with a different view, arsehats. Just as Ritson exposed untrained marketers for setting their annual budgets – not from base zero – but from nonsensical extrapolations from previous years, shouldn’t we also question extrapolations from dissimilar, past crises – from untrained foresight practitioners - when projecting the possible effects of the current one?
As explained by the Institute of Security Studies, an agency from the European Union: “[strategic] foresight is really about: choice, decision and action – and not prediction, as is often assumed. It is an intellectual and creative exercise designed to help decision-makers develop and make choices, challenge long-held beliefs, focus their resources and attention, and prevent and anticipate certain developments”.
According to Professor Sohail Inayatullah, UNESCO’s Chair in Futures Studies and with whom I learnt about strategic foresight: “metaphors present themselves as the main causation drivers of the future.”
In fact, even the briefest exposure to the Apple logo may make you behave more creatively, according to a research led by Professor Gavan Fitzsimons from Duke University's Fuqua School of Business. In this case, the apple on Apple’s logo is a metaphor for creativity or, as stated on the brand’s slogan, your choice to “think different”.
In order to tell their stories, brands have, by-and-large, chosen to follow the Hero’s Journey narrative archetype and war-inspired metaphors to help create a sense of self-importance. For example, Burger King’s promotional piece that heroically summons “couch po-ta-triots” to stay home and make orders through their app.
While heroes seek to collect individual victories, kingship is about collective success, being of service and, ultimately, leaving a legacy for the greater good. To that end, the city of Amsterdam has formally embraced the Doughnut Economics model while Spain is taking progressive steps to the implementation of an universal basic income. Brands like LVMH, Burberry and a few others have also adopted kinglier behaviours, without the need of heroic campaigns to promote such actions. Changes are already happening, it’s up to us to decide whether or not these will be sustained and, effectively, enable a better future.
2021’s most valuable brand-owned media channel might surprise you (hint: it’s not social or the web)
The most valuable media channel of 2021 that brands own and control themselves has an average click-through rate around 100 times higher than most ads. It’s not a page on the latest social media platform, a digital screen network, or a brand activation zone. It’s bigger than Facebook, trusted, brand-safe and personalised. But marketers need to respect – and better leverage - its value. Because hot channels rarely equate to valuable channels, says Sonder's Jonathan Hopkins.