CommBank's analytics boss on how its AI-powered ‘customer engagement engine’ is changing everything
Commonwealth Bank Chief Analytics Officer Andrew McMullan studied machine learning, taught mathematics and is now leading the bank’s AI-fuelled customer strategy. The ‘math man’ and CMO Monique Macleod have been working hand in glove on what is next for Australia’s biggest bank.
28 September 2020 34 min listen
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By Paul McIntyre