A comedian, a CRM overhaul, and a contrarian brand stance walk into a bar ... NOW Finance is delivering double and triple-digit brand lifts without triple-digit budgets. Boosting awareness consideration, and preference, all while reshaping its technology backbone and redefining what...
HubSpot’s Scott Brinker has seen plenty of martech hype cycles, and likely launched a few himself. But what’s happening now, he suggests, isn’t evolution. It’s combustion. AI isn’t just another tool in the marketing stack; it’s the accelerant burning down...
Venture capitalist and tech analyst Mary Meeker has emerged from a six-year public report hiatus with a 340-page warning shot: Artificial Intelligence isn’t just another wave. It’s the new substrate of business, power and society. Meeker paints a picture of...
Marketing budgets remain under pressure, but customer experience investments and spending on personalisation is rising. However, strategic intent isn't always matched by operational reality, says the author of this year's Digital,...
Consumers are signing up, logging in, and engaging purposefully with loyalty programs – partly out of necessity, but also due to their affinity for brands. The cost-of-living crunch has pushed Australians deeper...
McDonald’s used to treat customer complaints like hot potatoes; thrown back to the local store, often dropped, and occasionally left to burn. Across a fleet of a 1,000 restaurants, there...
A landmark field study by Procter & Gamble and Wharton Business School run not in a lab, but in the chaotic churn of real workflows suggests a radical rethink of the...
This year’s State of Martech report from Chiefmartec’s Scott Brinker and MartechTribe’s Frans Riemersma doesn’t just chart the terrain, it maps a battlefield. Over 1,200 martech platforms have gone dark – mostly...
Mark Zuckerberg made it clear last week that Meta aims to do away with the need for human-built creative: Hand the business objective and the money to Meta and watch...
Part 1: WooliesX learned the hard way that misconfigured customer data platforms can rapidly rack up unbudgeted costs. It's not the only Australian CDP user to experience 'bill shock'. Almost all...
Customer Data Platforms (CDPs) were martech’s next big thing, promising unified customer views, slashed acquisition costs, and a golden ticket to AI-powered personalisation. Has reality live up to the hype?...
Forget monthly PDF purgatory. Mitre 10 New Zealand is upgrading the customer experience playbook and building something far more powerful: A newsroom that shares customer pain points with the kind of...
When digital disruptor Lendi merged with household-name Aussie in 2021, it could have ended in Frankenstack chaos and brand confusion. Instead, the combined business pulled off a rare feat: picking...
After years of digital transformation, Freedom Furniture has hit the accelerator. With a fivefold increase in SKUs and a renewed focus on omnichannel strategy, the retailer needed a search solution...
When Covid crushed live sport, Foxtel sent out an email trying to woo subscribers with on-demand, non-live stuff. The result of its first email? A wave of unsubscribes within minutes. But...
Chemist Warehouse went early and hard on retail media, building a $638m ads business by 2022. But then the broader market piled in, and by 2024 competition had hit media revenues...
Seventy percent of CRM implementations still flop – and not because platforms can’t deliver. According to strategist Kristen Makin, the rot sets in long before a single field is mapped...
The principal way users interrogate the web is morphing from search to suggestion and undermining Google’s US$600bn digital advertising empire, according to Benedict Evans, an independent analyst and keynote speaker at...
JPMorgan Chase has just detonated a cybersecurity truth bomb underneath the global digital economy. In an open letter to its supplier ecosystem that will likely ricochet through tech sector boardrooms,...
In a landmark decision that exposes a decade of industrial-scale market rigging, a US court found Google illegally tied its dominant ad exchange to its publisher ad server, blowing a...
Bupa is betting big on predictive models and is wiring AI into the core of its operating model – building what it calls 'preventative decision engines' that don’t just spot the problem,...
Australia’s privacy overhaul will have major ramifications across the marketing industry and the digital advertising supply
The digital experiences platform business joins the swelling ranks of technology companies readjusting staff numbers to new
At Australia's biggest bank, digital strategy is core to developing world class customer experiences, delivering strong net
An ad fraud grift designed to pilfer revenue from Adsense campaigns, and flog dodgy crypto schemes into the bargain has
The IAB’s board will meet this afternoon to land a new chair to replace Seven’s Nicole Bence but a showdown between publishers and Google for the slot is unlikely. Nine-owned Pedestrian CEO Matt Rowley and Yahoo boss Paul Sigaloff are considered frontrunners as rumblings surface of publisher frustration with the peak digital ad body’s adtech submission to Treasury on the next round of the ACCC’s Digital Platforms Inquiry.
Four of the biggest FMCG companies in the world, Procter & Gamble, Coca-Cola, Unilever and Pepsico spent the last week
Red hot, not white hot, but still very bloody hot. As Yahoo all but wiped its ANZ commercial team last week, including the
During a recent high-level pitch to the CEO of a leading but unnamed global consumer packaged goods firm hunting 25 per cent
With its purchase of Tquila ANZ, Publicis Groupe signals its intent to further develop its global reach across the vast and
With ChatGPT capturing all the headlines, and the new platform's biggest backer Microsoft doubling down on its investment in
That was quick. The day after Alphabet announced its ChatGPT competitor — Bard AI — Microsoft is out of the block with a new
Empires seem unassailable right up until the moment they are not, as Google is now discovering. Andi, a generative search
Stung by the popularity of ChatGPT, Alphabet swings into action. Initial focus of its generative AI play is on search, which
The headlines hollered that Alphabet and Meta were going backwards, while Amazon's ad business blitzed the final quarter of
Deputy's former SVP marketing, and Siteminder's product boss land at logistics outfit Shippit
BeatSting heralds the arrival of large scale digital ad fraud in audio advertising markets. The scheme leverages a technique
The Zuck is not for turning. Not content with having sunk over $US13bn into the Metaverse this year, the Meta CEO cheerfully
Australian users will have to wait a while longer before they can access the subscription level service for ChatGPT. The
Three of the most transformational technologies of the last two decades are running out of juice – social media, Software as
ChatGPT won't take your job, but the person using ChatGPT almost certainly will. Execs from Kia, IAG, SAP, The Lumery, WPP
Welcome to the post digital world, says industry research outfit Gartner. Its global board survey finds digital remains a key
Adobe's APAC boss conceded last year that without access to first party data, the claimed benefits of personalisation were "a
Australia Day awards: M&C Saatchi founder Bill Muirhead and Accenture's new transformation and technology managing director
IAB America's chief has let rip in fiery speech, savaging Apple and describing the firm – and privacy advocates – as
Do no evil? Google bullied publishers and advertisers, used anticompetitive practices, targeted acquisitions to eliminate
Ecommerce leader set to cut 30-40 staff. Wants cost base and infrastructure aligned to post-covid trading conditions
Treasury is running the rule over the ACCC's call for more powers to rein-in big tech. But it has some questions for industry
“Once you start thinking you can do other people’s jobs, you’re screwed.” Big Red Group CEO David Anderson is smart enough to
GroupM is making a play for a bigger slice of Australia's $5.5bn martech market, hiring former MediaMonks, Google and Adobe
Veteran technology editor Andrew Birmingham has joined Mi3 to lead our coverage of tech and data trends and developments with a marketing, media and customer focus. Convergence across brand and performance marketing, media and audiences and CX, data and ecom continues its march and Mi3 will continue to help drive industry thinking, debate and developments.
Publishers – at least at the top end of town – appear to be getting a bigger slice of marketers' programmatic ad dollars
Cartology rolls out 90 new screens in metro stores, aims to fill overlap between convenience stores and supermarkets, take a
As we continue along the personalisation journey, let’s just ensure that we think, rather than relying on generic models...
From Mecca to General Pants and Telstra, the rise of customer experience management continues just as ecom pure plays are
Retailer media made all the running in 2022, at least within Mi3's top 25 media stories of the year. The main TV networks
Local CMOs throwing off the shackles of global brand hegemony; online pureplay retailers finally realising Ritson was right